Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

• "The Firm" means Suluh Mahligai, a legal practice based at Suite 27, Jalan Telawi, 59100 Bangsar Baru, Kuala Lumpur, Malaysia.
• "Client" means the individual who instructs the Firm to provide legal services.
• "Services" means the legal services described on this website, including the Listening and Letter Engagement, the Maintenance and Custody Application, and the Family Affairs Plan with Mediation.
• "Agreement" means the engagement letter or fee agreement entered into between the Firm and the Client prior to the commencement of Services.
• "Website" means the website operated by the Firm at suluhmahad.pro.

2. Acceptance of Terms

By using this Website or by instructing the Firm to provide Services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website or instruct the Firm.

You must be at least eighteen (18) years of age to engage the Firm's Services. By instructing us, you confirm that you have the legal capacity to enter into a binding agreement.

3. Description of Services

The Firm provides family law services to individuals based in or connected to Malaysia. Our principal services are:

• Listening and Letter Engagement (RM 340): A listening session and one lawyer-drafted letter on the Client's behalf, with one round of revisions.
• Maintenance and Custody Application (RM 750): Preparation and filing of a combined maintenance and custody application in the civil courts of Malaysia, with legal representation at hearings and written client updates throughout.
• Family Affairs Plan with Mediation (RM 990): A multi-session mediation engagement coordinated by the Firm, resulting in a comprehensive written family settlement, with an optional annual review.

The scope of each service is defined in the engagement letter provided to the Client prior to commencement. Services are available to clients regardless of location within Malaysia. The Firm does not currently accept instructions from clients based outside Malaysia.

4. Engagement and Agreement

Services commence only upon the execution of a written engagement letter and receipt of any applicable deposit. The engagement letter sets out the scope of Services, the applicable fees, and any specific terms relevant to the Client's matter.

The Firm reserves the right to decline instructions at its discretion, including where a conflict of interest exists or where accepting the matter would not be consistent with the Firm's professional obligations.

5. Client Responsibilities

Clients agree to:

• Provide accurate, complete, and timely information relevant to their matter.
• Respond to communications from the Firm within a reasonable time.
• Attend scheduled appointments or provide reasonable notice of cancellation (at least 48 hours where possible).
• Pay fees as agreed in the engagement letter.
• Use the Firm's legal services only for lawful purposes.

6. Intellectual Property

All documents, letters, settlements, and other materials prepared by the Firm in connection with a Client's matter are prepared for the Client's use and are subject to legal professional privilege. The copyright in such materials vests in the Firm, but the Client is granted a non-exclusive, non-transferable licence to use them for the purposes for which they were prepared.

All content on the Website, including text, layout, and imagery, is the property of the Firm and may not be reproduced without written consent.

7. Payment Terms

Fees for each service are as set out on the Website and confirmed in the engagement letter. Payment terms are as follows:

• Fees are quoted in Malaysian Ringgit (RM).
• A deposit may be required prior to commencement of Services, as specified in the engagement letter.
• Payment may be made by bank transfer or other methods agreed in writing.
• Additional work outside the defined scope will be agreed in advance and invoiced separately.

Refund policy: The deposit for the Listening and Letter Engagement is non-refundable once the listening session has taken place. For the Maintenance and Custody Application and Family Affairs Plan, any portion of fees paid for work not yet commenced at the time of termination may be refunded at the Firm's discretion, after deducting time already spent and costs incurred.

8. Confidentiality

All information shared with the Firm in the course of an engagement is subject to legal professional privilege and the Firm's duty of confidentiality. The Firm will not disclose client information to third parties without the Client's consent, except where required by law or professional conduct obligations.

9. Disclaimers

The Firm's legal services are provided with reasonable care and skill. However:

• Legal outcomes cannot be guaranteed. The result of any legal proceeding or negotiation depends on many factors outside the Firm's control.
• Information on this Website is general in nature and does not constitute legal advice. It should not be relied upon without obtaining specific legal advice relevant to your circumstances.
• The Website is provided on an "as is" basis. The Firm makes no representations as to its accuracy or completeness at any given time.

10. Limitation of Liability

The Firm's liability for any claim arising from the provision of Services is limited to the fees paid by the Client for the specific engagement to which the claim relates. The Firm is not liable for any indirect, consequential, or special losses.

Nothing in these Terms limits liability for personal injury or death caused by negligence, or for any liability that cannot be excluded by law.

11. Termination

Either party may terminate the engagement by providing written notice. The Firm may terminate immediately if:

• The Client provides false or misleading information.
• The Client's instructions would require the Firm to act contrary to law or professional conduct obligations.
• Fees are not paid in accordance with the engagement letter.

Upon termination, the Client remains liable for fees for work completed to the date of termination.

12. Dispute Resolution

In the event of a dispute arising from these Terms or from the provision of Services, the parties agree to seek resolution first through direct discussion. If the dispute cannot be resolved informally within thirty days, either party may refer the matter to mediation through a mutually agreed mediator.

These Terms are governed by the laws of Malaysia. The courts of Kuala Lumpur have non-exclusive jurisdiction to hear any disputes that cannot be resolved by the above means.

13. General Provisions

• Entire agreement: These Terms, together with the engagement letter, constitute the entire agreement between the parties regarding the subject matter covered.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of the right to do so in future.
• Assignment: The Client may not assign their rights or obligations under these Terms without the Firm's written consent.

14. Changes to These Terms

The Firm may update these Terms from time to time. Where changes affect existing engagements, clients will be notified in writing. Continued use of the Website or continued instructions to the Firm following notification constitutes acceptance of the updated Terms.